tag:blogger.com,1999:blog-2795538618263797881.post4586852162562178398..comments2023-04-29T05:37:34.361-04:00Comments on thesearethedays: To Pam at Whataburgeremily/thesearethedayshttp://www.blogger.com/profile/04027817310142246752noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-2795538618263797881.post-12508294765318803502010-04-29T15:56:16.085-04:002010-04-29T15:56:16.085-04:00Jenny, I totally agree. When I worked at Target I ...Jenny, I totally agree. When I worked at Target I hated working on Sunday afternoons when people in their church clothes would come in and tear through displays, throw clothes on the ground, be impatient with the cashiers, etc. What kind of example is that? I'm sorry for your bad customers, because I know EXACTLY how they can break your spirit. I hope we can all be that next customer who brings a smile to your face for a job well done! And one question- do you think it's appropriate for other customers in line to say something to the person who behaves poorly? Open question to anyone reading this.emily/thesearethedayshttps://www.blogger.com/profile/04027817310142246752noreply@blogger.comtag:blogger.com,1999:blog-2795538618263797881.post-85737888930412938162010-04-29T14:04:37.633-04:002010-04-29T14:04:37.633-04:00Thanks for this post Emily. Now that I work in th...Thanks for this post Emily. Now that I work in the service industry, I realize more and more how much grief and negativity those who serve us really get. When I first started working at the Barnes & Noble cafe, I found it my personal challenge to make everyone who came in for coffee feel good and important. Sadly, as time and crabby customers have begun to wear on me, I feel that enthusiasm to help and really serve people diminish. It's really hard to be upbeat and happy to see the next customer when the previous one complains the entire time while making their drink. But, you are right, good service is hard to come by and I need to make it my challenge to be the next pleasant barista they come in contact with.<br /><br />One last observation though - it's often the "church" crowd that comes in after services on Sunday that can be the worst. I just want to point out to them - if you order something from me with your Bible in hand, your attitude toward me should reflect that. Food for thought.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2795538618263797881.post-25829177678459732802010-04-28T22:16:41.142-04:002010-04-28T22:16:41.142-04:00Thank you, Amber! It means a lot!Thank you, Amber! It means a lot!emily/thesearethedayshttps://www.blogger.com/profile/04027817310142246752noreply@blogger.comtag:blogger.com,1999:blog-2795538618263797881.post-32919562763646654082010-04-28T22:14:33.743-04:002010-04-28T22:14:33.743-04:00I had an instructor in nursing school that was ver...I had an instructor in nursing school that was very big on giving people public praise. The positive reward not only affects the person receiving the compliment but the person giving it also.<br /><br />This has always stuck with me and I have on more than one occasion either left comments or called management to pass on the compliment. I like to think that what happens when you do this is something like that movie "Pay it Forward."<br /><br />Great job, Emily! That's great! Keep it up!<br /><br />(There's my public praise for you.)Amberhttps://www.blogger.com/profile/10393279259405579471noreply@blogger.comtag:blogger.com,1999:blog-2795538618263797881.post-45220142476660971952010-04-28T19:35:18.441-04:002010-04-28T19:35:18.441-04:00I'm very aware of both bad and good service be...I'm very aware of both bad and good service because I tend to be really social and chatty with cashiers and servers, and it's obvious when they don't dig my friendliness. Good service really should be more appreciated. <br /><br />I remember going to Starbucks a few weeks ago, and the cashier who took my order was so upbeat and friendly. She asked whether I wanted a pastry and when I said no, she said, "Well, you look great, so you'd be fine if you ate one!" And then when she called out my order to the barista, she said, "Liz will be having a tall caramel latte," and her using my name was very nice. I was smiling all day.Elizabethhttps://www.blogger.com/profile/11107267660182679622noreply@blogger.com